Shipping Terms
Welcome to www.rattanwallstorage.com. This Shipping and Delivery Policy applies to all customers placing orders on this website.
- Shipping Coverage
We currently offer shipping services exclusively within the United States, covering:
The contiguous 48 U.S. states
International shipping, Alaska, and Hawaii are not supported (we will provide notice if this changes in the future)
- Logistics Partners
To ensure the safe and efficient delivery of orders, we partner with several professional logistics providers, including but not limited to:
UPS (United Parcel Service)
FedEx
USPS (United States Postal Service)
Various third-party fulfillment and warehousing partners (3PL Fulfillment Centers)
The most suitable carrier for each order is automatically selected based on location, inventory, and shipping efficiency.
- Processing Time
Orders are typically processed within 1–3 business days.
Slight delays may occur during holidays or peak promotional periods.
Once processing is complete, a tracking number will be generated and sent to your email. - Shipping Time
Standard delivery time: 3–7 business days (within the U.S.).
Actual delivery times may vary slightly due to remote locations or logistics conditions. - Shipping Fees
Free shipping is available for select items.
For other orders, shipping fees are automatically calculated and displayed at checkout based on the delivery address and package weight.
All shipping fees are charged upfront at the time of purchase; there are no hidden costs. - Order Tracking
Once your order has shipped, you will receive a confirmation email containing the tracking number.
You can check the real-time delivery status on the respective carrier’s official website.
- Delivery Issues
Please contact us promptly if you encounter any of the following situations:
Package delayed or not delivered on time
Logistics information has not been updated for an extended period
Package lost or damaged
We will assist you in investigating the issue with the carrier and provide a solution.
- Shipping Address Responsibility
Customers are responsible for ensuring the provided delivery address is accurate and complete.
We are not liable for delivery failures resulting from incorrect or incomplete addresses. 9. Policy Updates
We reserve the right to update this Shipping and Delivery Policy at any time; updates will be posted on this page and become effective immediately.