Refund Guarantee
Welcome to www.rattanwallstorage.com. We are committed to providing high-quality rattan wall storage baskets and an excellent shopping experience. If you are not satisfied with your purchase, you may request a refund or return subject to the following terms.
- Eligibility
To ensure fairness and product integrity, refunds or returns are subject to the following conditions:
Requests must be made within 14 days of receiving the item
Items must be unused, undamaged, and free of stains
Items must retain their original packaging and all accessories
A valid order number and proof of purchase must be provided
- Non-Refundable Items
Refunds or returns are generally not accepted in the following cases:
Items that have been used or damaged by the customer
Returns based on personal preference (e.g., disliking the color or size variations within standard tolerances)
Unauthorized return packages
Requests made beyond the specified return period
- Refund Process
Once we receive and inspect the returned item, we will proceed as follows:
Verify that the item meets return criteria
Review the refund request
Process the refund within 5–10 business days
The refund will be issued to your original payment method
- Return Shipping Fee
Returns due to quality issues: We cover the shipping costs
Returns due to personal reasons: The customer is responsible for return shipping costs
Shipping fees are non-refundable (unless otherwise required by law) - Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide photos or relevant proof. We will offer you one of the following solutions:
Free product replacement
Partial or full refund
Reshipment of the correct item
- Refund Processing Time
Once the refund is approved, the processing time is typically:
Credit/Debit Card: 5–10 business days
Other Payment Methods: Subject to the payment platform’s processing time
- Order Cancellation
Orders that have not yet shipped may be cancelled for a full refund.
Orders that have already shipped must be handled according to the return process. - Policy Updates
We reserve the right to update this refund and return policy at any time; updates will be posted on this page and become effective immediately.